Shipping & Delivery Information - You will find the processing time, estimated shipping time and country the product will be shipped from located on each products individual description page.
Processing time - Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
Delays - In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Separate shipments - Some products may arrive in separate parcels. This is due to availability and customisation. You will be provided separate tracking numbers for each shipment parcel.
Customs fees - In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Dreams Of Jewels has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. Click here to learn more about customs and import taxes for your location.
Track your order - All products are tracked. If your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time.
RETURNS + EXCHANGES INFORMATION:
We want you to love your purchase! If your product arrives damaged please email us to let us know with 3 days of receiving your product.
- All of our products are non returnable due to them being personalised or customised. We only accept returns on products that have defects upon arrival.
- Please email us to let us know email@example.com
- We will provide you with the return address.
- ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
- Items marked down in price:
- Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
- Gift cards are not eligible under our refund policy.
- Customised or personalised products are non refundable.
- We do not offer price adjustments or rain checks on any of our products.