Below are some frequently asked questions our customers have when visiting our eCommerce store, if you have other questions, please just send them to email@example.com
Wear Your Mantra Designs is brand that creates jewelry and accessories some of which can be customised by you. Our aim is to create pieces that have positive and empowering meaning through powerful words and symbols. We are here to help.
Using our contact us page, you will be able to start a chat or email us.
Use the menu to browse the collections on our website. Go on our Instagram page @wearyourmantradesigns to shop the photos, simply click on the image to order. Use our search box located at the top of our website page to search keywords of the products you are looking for. If you would like a hand please contact us here or email us at firstname.lastname@example.org
Any question you have about any product please don't hesitate to contact us at email@example.com
If you do not wish to receive our latest products, offers and competitions please click the unsubscribe link located at the bottom of every email we send.
At the bottom of our home page you'll find a sign up box and at the top of the page on the left hand sign you'll find a sign up tab.
Drop us a message at firstname.lastname@example.org and we will see what we can do for you.
On each product page estimated processing times and delivery times are listed in the description. If you need a product sooner before you make your purchase contact us at email@example.com and try to find a way to get your product to you quicker.
Absolutely! Just add the correct address as you go through the checkout.
Worldwide. However some countries may be subject to duties and customs charges upon delivery) On each item we list where the item will ship from, this means if you buy an item that ships from your country your less likely to be charged duties or customs charges. Please contact us at firstname.lastname@example.org for more advise.
On each item we list where the item will ship from, this means if you buy an item that ships from your country your less likely to be charged duties or customs charges. However we have no control of customs, duties and tax charges upon delivery.
Usually, customers pay any duties and customs charges upon delivery, import charges can vary widely but are usually based on item price, package weight and dimensions, country the item ships from and destination, duties and customs of the country the item is being shipped to. On each item we list where the item will ship from, this means if you buy an item that ships from your country your less likely to be charged duties or customs charges.
In most cases you'll need to sign for your parcel, the reason for this is because all items are tracked for added security.
Products are shipped as soon as they are created, personalised or customised for you. In some cases products are shipped from different locations e.g USA or Europe.
Your order will be dispatched as soon as it's ready, some of our products are made to order, which can take a little while longer. We will contact you when your item ships out and give you a tracking number so you can track your parcel. Estimated processing and delivery times are listed on each product page, but if your concerned please don't hesitate to contact us so we can put your mind at rest.
We list estimated processing and delivery times on each product page as processing and delivery times sometimes vary, once your order is placed you can rest assured we will keep you up to date with your items progress and once the items shipped out we will email you with your tracking number and courier.
Absolutely, once your item ships out we will contact you to give you your tracking number and courier. We are always here to help you.
Due to protection against fraud we aren't able to redirect to different address once you place your order. If you put in the wrong address contact us straight away and we will cancel your order so you can re order with the correct address.
Processing time means the time it takes for your product to be packed and send your item to the postal delivery service.
Estimated delivery time means the time it take for the item to be delivered to you.
Estimated processing times are listed on each individual item page your item will be shipped within these times. We will also send you an email when your item has shipped with a tracking number and the courier.
If you contact us at email@example.com we will look into why your tracking number isn't working.
You can pay for your order using any of the following safe payment methods: Shopify Pay Paypal Express Checkout Visa Mastercard American Express Stripe Apple Pay Google Pay We take security very seriously, this is why we use these payment methods. We also take fraud very seriously, this is why we have checks in place for your protection.
We use shopify as a ecommerce platform, Shopify complies with the highest level of payment card industry standards. We take your payment and personal infomation security very seriously. When you enter the checkout process you will see the small padlock sign in the address bar, this confirms that you have entered a secure payment page.
All of the payment methods we use are safe and secure, we use shopify as a eCommerce platform and they are constantly making changes to comply with security.
If your order is authorized, payment will be taken immediately, you'll receive an email to confirm your successful order.
If your payment was declined, we're not able to reactivate an order once the payment has been declined, you'll need to place your order again. To check your order is not declined when placing a new order, try following there's steps: Check your card details to make sure the information you enter is correct Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank Make sure you enter the security code correctly - that's the three digit number on the back of your card We may decline your payment if we suspect fraud, in this case please contact us at firstname.lastname@example.org If the above instructions fail please contact your bank or email us at email@example.com so that we may assist you.
Your security is important to us and we're committed to ensuring we keep your details safe. In order to do this we perform security checks on orders. If we're unable to validate your order, we may get in touch to ask for a little more information from you. In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider. Please contact us at firstname.lastname@example.org
To pay with paypal you'll need to set up or have a pre existing paypal account, you can to this on the paypal website. Once this is complete your go to checkout and go through the Wear Your Mantra Designs checkout process, when you pick pay with paypal you'll be redirected to paypal when you will make the payment and then be redirected to wearyourmantradesigns.com to complete purchase. Why pay with paypal? It's a safe way to checkout Your card details are already stored in paypal so its faster
Currently we only accept payment in £GBP, you can browse our store in GBP, USD or EUR
When you visit our store using Safari on iOS 10 or macOS Sierra, you will see a button with the Apple Pay logo. The Buy with Apple Pay button that shows up on your store You can click the button to make a purchase with Apple Pay. After you do, you'll see the shipping and billing information you added to your wallet, as well as the cost of the order, shipping rates, and taxes. You then have to authenticate the purchase. The authentication process is slightly different depending on the device the customer is using: On an iPhone or iPad A prompt will appear on the device, telling you to confirm the purchase by using the Touch ID on your device. You will then scan your fingerprint on the device's Touch ID to authenticate the purchase. On a Macbook with Touch ID A prompt will appear on your Touch Bar, telling you to confirm the purchase by using the Touch ID on your Macbook. You will then scan your fingerprint on the Touch ID to authenticate the purchase. On a Mac without Touch ID If you don't have Touch ID, then you can use Apple Pay on your Mac computer with another device, like an iPhone, iPad, or an Apple Watch. To verify connectivity, you must make sure the device and computer meet the following setup requirements: They are close to each other. Bluetooth is turned on. They are logged in to the same iCloud account. A dialog will appear on your computer, telling you to confirm the purchase by using the Touch ID on your other device. You will then scan their fingerprint on their device to authenticate the purchase.
When you visit our online store using Chrome on an Android mobile device, you will see a button with the Google Pay logo. If you have the Google pay app installed, then you can tap the button to make a purchase with Google Pay. After you tap the button, you'll see your billing and shipping information. You'll then have to authenticate to complete the purchase.
Unfortunately we are unable to accept payment over the phone.
We don't currently have a mobile app. However we are mobile optimized, this means when using your mobile to browse our website the layout is clean and accurate.
You can check out with us as a guest, However if you make an account with us, it is quicker to check out the next time you order from us.
Due to products being personalised and customised we can't accept returns on products unless they arrive damaged. We accept returns on items that are damaged upon arrival. You have 3 days to inform us of the damage and 14 days to return the item back to us. Items will be inspected upon return. The goods are your responsibility until they reach us, so we advise you to post your parcel via a tracked method) Returning shipping fee is non refundable. (we only refund the amount the item cost) All returned items should be in there original packaging. You can check out our return policy for full details.
We really hope this doesn't happen, but if it does... If you receive a broken or defective item, please contact us with your order number and whats wrong with the item attaching a picture of the defect. (Within 3 days of arrival) We will then take you through the refund process shown here (How do i return an item?)
When you email us at email@example.com we will then email you with confirmation of where to post your return parcel to. (Be sure to send the parcel via a tracked postage service)
Unfortunately we are unable to offer exchanges, as we're unable to put stock on hold. If you would like to exchange your item you will need to, place a new order on the item you want and return your original order. (return shipping is non refundable)
Due our products being personalised or customised we cant offer refunds on products unless they arrive faulty or damaged.
We aim to process refunds within 5 working days of receipt of your return, it can take 5-10 days. Once processed you will receive an email confirming. Refunds are always processed back onto your original payment method.
We are appreciate your patients. We have estimated processing and delivery times wrote on each product, if you contact us at firstname.lastname@example.org we will try to hurry your parcel along.
Please allow 5-10 days for your refund to appear in the account you used to purchase the item. ( contact us at email@example.com for support )
As an online business our prices change from time to time due to sales and various other reasons. In these cases we will not refund the difference.
We take the charities we support into deep consideration, each and everyone has a special meaning to us and we hope you feel the same. Charities we support are as follow: Black Jaguar White tiger foundation Active minds African wildlife foundation UN Women We hope to add more charities to our donation page in the hear future.
Absolutely, at the checkout there's the charity picker placed at the top of the page above the products in your shopping basket. Simply press split donation from the drop down menu.
You'll be able to learn about the charities we picked in more detail via their websites, please follow the link to our charity page where you'll find more information on the charities we support and links to their websites.
Every item you purchase from us $1 from that item goes to the one of the charities we support, you can either split it between them all or choose a specific charity out of our selection.
There's so many charities out there that do amazing work on making the world a better place, we picked our selected charities with deep consideration each and everyone has a special meaning to us. We hope our choices of charities are close to your heart's too. For a more detailed explanation please click on our charity page located at the bottom of the web page.
Yes, you can select the charity you would like to support using the drop down menu, located at the top of the checkout page.
Yes, we love that you want to support these charities. You can go to our charity page, where you'll find more information and the links to the charities pages. On their pages you'll be able to find out more on donating to the charities directly.
We use a platform company that provides an app called give & grow created by pledgeling. They use bank transfer so they take a 10% fee for the cost of the bank transfer transaction and app technicals, other than the the rest of the donation goes to the charity.
We are just starting out, but you can view all your hard work and donation progress below each image on every product page.
We use an app called give and grow by a company called pledgeling, they donate to a large number of charities and make it possible for businesses like our to donate too.
Yes, you can create an account using, facebook, twitter, linkedin and google. Click the "create account" button located in the top right corner There you'll find the social media buttons Click which ever one you'd like to sign up with.
No, you don't have to register to place an order you can check out as a guest. However to get the best out of your customer experience we recommend you register.
The benefits to registering with us are as follows: Easier order tracking Faster checkout If you opt in to our newsletter we send you offers, discount codes, competitions, blog posts and news on the latest products.
Reset your password using these simple steps: Select "sign in" at the top right corner of our menu on the home page Select "forgot your password?" Enter your registered email address in the provided box You will be sent an email where you can follow the link and choose a new password Then go to your account and log in with your new password if you cannot locate the email, please check your spam folder, if you can't find it there please re follow the steps or contact us at firstname.lastname@example.org
Once you are registered, you can view your orders by clicking "log in" then once your logged in click "Your account" which is located at the top right of the menu.
Once you've logged into your account you can change your address or make edits to it.
The benefits of signing up to our newsletter are as follows: Always be first to know when we have a competition on. Be the first to see new products. Be sent discount codes, offers and sales information. View our most recent blog posts. Get updates on all the latest products.
Great, click sign up located in the top left corner and simply enter your email address.
Absolutely, send us an email at email@example.com and we will get it sorted for you right away.
Ways to find promo codes as follows: Signing up to our newsletter via our pop up on the home page Check out our Instagram and Facebook for discount codes Take a look on our sales page Message us and request one.
Unfortunately, only one promo code per order is permitted.
Yes, we collect your payment immediately after you pre-order a product, this is because we only have 7 day to capture your payment. Don't worry though we will keep you updated about your product every step of the way.
You have 6 days from the date the the item became available to pre-order.
The estimated date the pre-order product will arrive to us is listed on each product page and then from that date add on the processing time and estimated delivery time (located on each individual product page).